Replacement Policy

1. No Returns, No Refunds

All sales are final. We do not accept returns and we do not issue refunds under any circumstances. The only remedy available is a replacement, and only when the specific conditions in this policy are met.

2. When a Replacement Applies

A replacement is available only if the item you received has one of the following genuine issues:

• Wrong size — the size delivered is different from the size you ordered.
• Wrong colour — the colour delivered is different from the colour you ordered.
• Manufacturing defect — a genuine defect in the product.

3. Mandatory Unboxing Video (required proof)

To apply for a replacement, you MUST record a clear unboxing video at the time of opening the parcel. This video is required as solid proof that you received a wrong or defective item — claims submitted without a valid unboxing video cannot be accepted.

The video must be:

• A single, continuous recording with no cuts or edits.
• Starting from the sealed, unopened package — clearly showing the shipping label.
• Clearly showing the item being taken out and the exact issue (wrong size, wrong colour, or defect).

4. Replacement Window

A replacement request must be initiated within 7 days from the date of delivery. Requests raised after 7 days from delivery will not be entertained.

5. How to Apply

Within 7 days of delivery, contact our support team with your order number and the unboxing video. You can reach us via our Contact page or by email at hello@stylishstitches.in. Our team will review your claim and share the next steps.

6. Courier Pickup

Once your replacement claim is approved, we will arrange a courier pickup of the wrong or defective item from your delivery address. Please keep the item packed securely with all original tags and packaging ready for collection.

7. Inspection & Dispatch

After our courier collects the item and our team completes inspection and verification, we will dispatch the correct replacement product to you. A replacement is shipped only after the returned item passes inspection.